FAQ

Discover all the answers you're looking for about Occean Gloss products in this comprehensive FAQ page. From ingredients and application to results and care, we address the most common questions to help you make the most of our beauty and skincare products.

No matter your concern, you'll find detailed and practical answers here about using Occean Gloss products. We explain how to use the products correctly, the benefits of key ingredients, and how to incorporate these formulas into your daily routine. Plus, we provide important information on safety, storage, and what to expect in terms of results. Our goal is to ensure you feel confident and well-informed when using Occean Gloss products.

About the Products

• Are the products tested on animals?
  No, all our products are cruelty-free. We do not conduct animal testing at any stage of production, ensuring respect for animal welfare.
• Are the products vegan?
  Yes, many of our products are vegan. Always check the product description, where we specify if it's 100% vegan.
• What is the main function of hyaluronic acid in the products?
  Hyaluronic acid is a highly moisturizing ingredient. It retains moisture in the skin, promoting a smoother, plumper, and healthier appearance.
• Can I use the products if I have sensitive skin?
  Yes, most of our products are formulated to be gentle on all skin types, including sensitive skin. It's recommended to do a patch test before using a new product.
• How does niacinamide benefit my skin?
  Niacinamide helps to even out skin tone, reduce dark spots, and improve elasticity while controlling oil production for a more balanced complexion.

About Application

• How often can I use moisturizing products?
  You can apply moisturizing products whenever you feel the need, typically in the morning and at night, to maintain optimal hydration throughout the day.
• How should I correctly apply serum?
  After cleansing and toning your skin, apply 2 to 4 drops of serum directly to your face or hands and gently massage until fully absorbed. Use it morning and night.
• What is the ideal frequency for exfoliating the skin?
  Exfoliation should be done 1 to 2 times per week, depending on your skin type. For sensitive skin, once a week is sufficient.
• Can I use retinol products every day?
  We recommend starting with alternate days and gradually increasing to daily use as your skin adjusts, provided there are no signs of irritation.
• How do I correctly use a face mask?
  Apply an even layer of the mask to clean, dry skin, avoiding the eye area. Leave it on for 10 to 20 minutes, then rinse off with warm water.

About Results and Effectiveness

• How long will it take to see results from using the products?
  Results vary depending on the product and skin type, but you typically see the first signs of improvement after 2 to 4 weeks of consistent use.
• What should I expect when using products with Vitamin C?
  Vitamin C products help brighten dark spots, even out skin tone, and provide radiance. With continuous use, your skin will appear more radiant and uniform.
• Do anti-aging products work on young skin?
  Yes, anti-aging products can be used on young skin to prevent premature signs of aging, such as fine lines and loss of elasticity.
• Are spot treatment products effective for all skin types?
  Yes, most spot treatments are effective on all skin types. However, results may vary depending on the depth and type of the spot.
• How often should I use acne treatment products?
  Acne treatment products should be used daily, but avoid overuse. Excessive use may irritate the skin, especially if they contain active ingredients like salicylic acid.

About Store and Purchases

• What payment methods are available?
  We accept credit cards, debit cards, PayPal, Multibanco, and MB Way to ensure a convenient payment process.
• How long does delivery take?
  Delivery times vary by location. In Portugal, it usually takes 2 to 5 business days. For international shipping, it may take up to 10 business days.
• Can I return a product if I don't like it?
  Yes, we accept returns for unused products within 14 days of purchase. Simply contact our customer service to start the return process.
• How can I track my order?
  Once your order is shipped, you'll receive an email with the tracking number to monitor your delivery.
• What should I do if my product arrives damaged?
  If you receive a damaged product, contact us immediately with photos of the issue, and we will either replace the product or issue a refund.

About Safety and Care

• Can I use the products during pregnancy?
  Some ingredients, such as retinol, are not recommended during pregnancy. Always consult your doctor before using new skincare products during this period.
• How should I store the products?
  We recommend storing products in a cool, dry place away from direct sunlight to maintain their efficacy and prevent ingredient degradation.
• Do the products contain fragrances?
  Some of our products contain light fragrances, but we also offer fragrance-free options for more sensitive skin. Check the product description for details.
• Can I use multiple products at once?
  Yes, you can combine products as long as they follow a logical application routine: cleansing, toning, serum, moisturizing, and sunscreen. Avoid overloading your skin with too many strong actives at once.
• Should I use sunscreen with skincare treatments?
  Yes, it's essential to use sunscreen, especially when using products with ingredients like Vitamin C or retinol, which can increase sun sensitivity.

About Specific Care

• How often should I moisturize my skin?
  Moisturize daily, both morning and night, to keep your skin nourished and protected from environmental stressors.
• Can everyone use skin-brightening products?
  Yes, skin-brightening products are suitable for all skin types, but it's important to perform a patch test before starting, especially for sensitive skin.
• What should I do if I experience irritation while using a product?
  Stop using the product immediately and wash the area with plenty of water. If irritation persists, consult a dermatologist for advice.
• Can I use the same product in summer and winter?
  Yes, but your skin's needs may change with the seasons. In winter, you might need more hydrating formulas, while in summer, lighter products may suffice.
• Are the products suitable for both men and women?
  Yes, our products are formulated for all genders. Whether you're a man or woman, the benefits of the ingredients work for everyone.